Find the answers to your questions.
Product
A box of O-Care will last 2-5 months depending on the volume of your hot tub. Check how much water is in your hot tub and than find the corresponding amount you need on the dosing chart which is on the bottle and in the manual.You always need to add the same amount of O-Care number 1 as O-Care number 2. Example: If the hot tub volume is 396 Gallons you need to add 5.1 Oz (or 150 ml) of O-Care no 1 and also 5.1 Oz (or 150 ml) of O-Care number 2
Yes you can, O-Care is made up off minerals and it will not be harmful to you even if you just added it and the water is still a bit cloudy.
That’s not a problem just make sure you’ve put the pumps on for better mixing. The reason for adding no 1 first and then no 2 only makes O-Care more soluble. If you added no 2 first it might take the water a little longer to clear.
You can use O-Care in conjunction with any kind of sanitiser available on the market. O-Care will keep the hot tub clean on the inside but you still need a bit of sanitiser to kill the bacteria that are introduced to the water. If you are happy using chlorine we advise to keep using your preferred sanitiser. If it is not broken there is no need to fix it ;-).
You can use O-Care in conjunction with any kind of sanitiser available on the market. O-Care will keep the hot tub clean on the inside but you still need a bit of sanitiser to kill the bacteria that are introduced to the water. If you are happy using chlorine we advise to keep using your preferred sanitiser. If it is not broken there is no need to fix it ;-).
Chlorine will work faster than Bromine and is more commonly used because of this. Bromine will work on a wider pH range which is why some prefer it.
General O-Care use:
Most customers only do a 2-step maintenance program with O-Care:
Step 1:
Add the correct amount of O-Care 1 & 2 to the water in the hot tub and run the pumps
Step 2:
Check and correct the pH and sanitizer level.
A blend of high quality minerals that have the ability to loosen sediments from all surfaces within the hot tub. Sediments are a main cause to high sanitizer demand, cloudy water, scaling, corrosion of equipment, scum lines, eye and skin irritation. The different kinds of mineral salts added to O-Care are different sorts of chloride salts. These salts are in in the same group as for example table salt. If you do not have any problem with normal salt you will not have any issue especially since the product is diluted in a large body of water and not ingested.
Sanitizer
You will probably notice that over time you’ll use less chemicals because the hot tub will be a lot cleaner. You need less to get to the same values you are used to. You will need to keep your pH level and Sanitizer (Chlorine or Bromine) at the same levels as before.
It’s when you add a sanitizer like chlorine or bromine to the water. A sanitizer is a bacterial killer.
Water balance tells you something about the make up of the water. The most significant factors for balancing spa water are:
- pH (adicity of the water)
- Total alkalinity
- Calcium hardness
Start with just the pH level, this will in most cases be enough when you start with new water.
The pH level is the scale that tells you how acidic or basic the water is.
In your hot tub it should be between 7,2-7,8.
If you are happy with your current sanitizer then we advise to keep using it.
Chlorine will work fast and not give bacteria much time to settle en multiply.
For a hot tub it would be best to use Calcium Hypochlorite because it will work fast and does not have a stabilizer in it.
Most types of chlorine have cyanuric acid as a stabilizer, this substance slows down the reaction time of chlorine and is usually added for pools to withstand UV light which will make chlorine be used up. This substance is not appropriate for hot tubs but mostly for pools because there in the sun and hot tub are most of the time closed and used in the evening.
The disadvantages outweigh the advantages for hot tubs.
The only time it can be interesting and useful for a hot tub is when your hot tub has a constant UV system in which case you are able to measure chlorine with stabilized chlorine (with cyanic acid) because it will slow down the dissipation process of chlorine.
O-Care App
You can download it from Google Play or the App Store for your smartphone or tablet or click here to choose your option with a direct link.
It’s called the O-Care Spa Water Expert. Search for that or press ‘ocare’ first, it will probably show up straight away.
No, we only created it for your smartphone and tablet. However, maybe our Water Bot can assist you?
Ordering
In the Checkout you can find a section where you can add your promo code. Look for the question “Have a promo code”.
No, we have free shipping included for all orders.
We normally take 1-3 business days to deliver your order.
Subscription
By subscribing to the O-CareComfort program you’ll never run out of our Spa Products, meaning your spa or hot tub will always been in the best shape it can be. On top of that, we also give you a discount on each delivery and deliver it for free. Enough reasons to subscribe if you ask us;)
O-CareComfort is a subscription based service where we’ll deliver our Spa Water Care products to you on a fixed delivery program. This ensures you’ll always keep your spa in top shape.
Yes, when you log in to your account. Go to Subscriptions and click on the button Upgrade or Downgrade. You’ll be let to the O-CareComfort page where you can change submit a new delivery frequency. When the order is completed the subscription will change to your new delivery frequency.
Yes, by logging into your account you can find a button “pause or cancel”. This will temporarily stop the subscription. Whenever you are ready to activate it again, simply click the Resubscribe button in your account.
Just like pausing a subscription. You can cancel your subscription by going into your account, to your active subscription and click the “pause or cancel” button.
English 
Dutch 
German 
French